Support
For problems or suggestions, send an email. Please include your device model, iOS version and the steps that led to the issue. Do not attach private photos, ID documents or full payment details that are not needed.
Frequently asked questions
- Are my photos uploaded?
- Not to the developer’s servers. Image quality, similarity and text recognition run on your device. Fetching iCloud photos that are not yet downloaded, showing place names and in-app purchases are handled by the system or Apple services; see the Privacy Policy.
- Where do deleted photos go?
- The app deletes photos through the system Photos library, so they move to the system “Recently Deleted” album, where you can recover or permanently delete them.
- How do I restore a purchase?
- Open the membership page in the app and tap “Restore Purchases” with the Apple Account you bought with. Renewal, cancellation and refunds are handled by the App Store; see the Subscription and Paid Service Rules.
- How do I delete data the app stores?
- Analysis caches, triage records and preferences are stored only on your device. Deleting the app removes them. Photos in your library and App Store purchase records are managed by the system and are unaffected.
- How do I make a privacy or rights request?
- Email the address below and describe your request. We will reply after verifying it.